At Petrichor, we want our customers to be satisfied with their purchases. This Refund & Return Policy explains the conditions under which products purchased from Petrichor.pk may be returned, exchanged, or refunded.

Petrichor is operated by PETRICHOR REPERTOIRE (PRIVATE) LIMITED.

Return Eligibility

Customers may request a return within 7 days of receiving their order if:

• The product received is damaged or defective.
• The customer received an incorrect product.
• The product is materially different from the item ordered.
• The product is unused, unworn, and in its original condition.
• Original tags, packaging, accessories, and other included items are intact.

Customers should inspect their order after receiving it and contact us promptly if there is a problem.

Non-Returnable Items

Returns or refunds may not be accepted for:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Made-to-order or customized products.
• Customized bridal, formal, or stitched outfits made according to customer measurements.
• Earrings or other hygiene-sensitive items where applicable.
• Items purchased under a clearly stated final-sale or non-refundable promotion.

This does not affect cases where an incorrect or defective product was supplied by Petrichor.

How to Request a Return

To request a return, contact our customer support team and provide:

• Your name
• Order number
• Product name
• Reason for the return
• Photographs or video showing the issue, where applicable

Please contact us before sending any item back.

Email: [YOUR OFFICIAL PETRICHOR EMAIL]
Phone/WhatsApp: +92 313 898 2200

Refunds

Once a returned product is received, our team will inspect it.

If the return is approved, the refund will be processed using the original payment method wherever possible.

Depending on the payment method, bank, card provider, or payment gateway, it may take several business days for the refunded amount to appear in the customer’s account.

Any payment processing or banking timelines are outside Petrichor’s direct control.

Shipping Charges

Original delivery charges are normally non-refundable unless:

• The customer received the wrong product;
• The product arrived damaged or defective; or
• The error was caused by Petrichor.

If a return is requested because of a change of mind, size preference, or another reason not caused by Petrichor, return shipping costs may be the customer’s responsibility.

Exchanges

Eligible products may be exchanged subject to product and size availability.

If the requested replacement is unavailable, Petrichor may offer another eligible product, store credit, or a refund where applicable.

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it will be handled according to our return and refund conditions.

Customized or made-to-order products may not be cancellable once production or customization has started.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.

Please provide your order number along with photographs or video of the product and packaging to help us investigate the issue.

Contact Us

For questions regarding returns or refunds:

PETRICHOR REPERTOIRE (PRIVATE) LIMITED
Website: Petrichor.pk
Email: support@petrichor.pk
Phone: +92 313 898 2200
Address: 481/4, Samran Street, New Shadab Colony, MDA chowk, Multan

Last updated: 2 October 2026