Petrichor respects the privacy of its customers and website visitors.

This Privacy Policy explains how we collect, use, store, and share information when you visit Petrichor.pk, create an account, contact us, or purchase our products.

Petrichor is operated by PETRICHOR REPERTOIRE (PRIVATE) LIMITED.

Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order information
• Products purchased
• Customer service communications
• IP address
• Browser and device information
• Website usage information

We collect information that is reasonably necessary to provide our services and operate our online store.

Payment Information

Payments may be processed through third-party payment gateways, banks, card networks, or financial institutions.

Petrichor does not normally store complete debit or credit card numbers on its own website servers when payments are handled directly by an authorized payment processor.

Payment providers may collect and process information according to their own privacy and security policies.

How We Use Your Information

We may use customer information to:

• Process orders.
• Process payments.
• Deliver products.
• Provide order updates.
• Manage customer accounts.
• Handle returns, exchanges, and refunds.
• Respond to customer inquiries.
• Detect suspicious or fraudulent activity.
• Improve our products and website.
• Maintain website security.
• Meet legal, accounting, and regulatory requirements.

Where appropriate, we may also use contact information for marketing communications.

Customers may unsubscribe from promotional emails where an unsubscribe option is provided.

Sharing of Information

We do not sell customers’ personal information.

We may share necessary information with trusted service providers involved in operating our business, including:

• Payment processors
• Banks and financial institutions
• Courier and delivery companies
• Website hosting providers
• IT and security providers
• Email or communication providers
• Analytics services
• Professional advisers
• Government or regulatory authorities where legally required

Service providers should only receive information reasonably necessary for the service they provide.

Cookies

Petrichor.pk may use cookies and similar technologies.

Cookies may be used to:

• Keep products in your shopping cart.
• Keep customers logged in.
• Remember website preferences.
• Understand website usage.
• Improve site performance.
• Support security and fraud prevention.
• Measure advertising or marketing performance where applicable.

Browser settings can normally be used to restrict or delete cookies. Certain website features may not function correctly when cookies are disabled.

WooCommerce and Customer Accounts

Because Petrichor operates an online store, order information may be retained in our e-commerce system to:

• Complete orders.
• Maintain transaction records.
• Provide customer support.
• Manage returns and refunds.
• Meet accounting or legal requirements.

Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing customer orders.
• Customer support.
• Business records.
• Accounting.
• Fraud prevention.
• Legal or regulatory obligations.

Information that is no longer required may be deleted or anonymized where appropriate.

Your Information

Customers may contact us to request reasonable assistance concerning personal information held by Petrichor, including requests to:

• Correct inaccurate information.
• Update contact information.
• Ask how information is being used.
• Request deletion where applicable and legally permissible.

Some information may need to be retained for accounting, transactional, fraud-prevention, or legal reasons.

Third-Party Links

Petrichor.pk may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. Customers should review the privacy policies of those services separately.

Children’s Privacy

Petrichor’s online store is not intended to knowingly collect personal information from children without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, website, or legal requirements.

Updated versions will be published on Petrichor.pk.

Contact Us

For privacy-related questions:

PETRICHOR REPERTOIRE (PRIVATE) LIMITED
Website: Petrichor.pk
Email: support@petrichor.pk
Phone: +92 313 898 2200
Address: 481/4, Samran Street, New Shadab Colony, MDA chowk, Multan

Last updated: 2 October 2026