Welcome to Petrichor.pk.

These Terms & Conditions govern your use of the Petrichor website and purchases made through our online store.

Petrichor is operated by PETRICHOR REPERTOIRE (PRIVATE) LIMITED.

By accessing this website, creating an account, or placing an order, you agree to these Terms & Conditions.

1. Website Use

You may use Petrichor.pk for lawful personal and commercial transactions with Petrichor.

You must not:

• Use the website for unlawful purposes.
• Attempt to interfere with the website’s operation or security.
• Submit false or misleading information.
• Attempt unauthorized access to another customer’s account.
• Copy or misuse Petrichor’s content, photographs, branding, or intellectual property without permission.

2. Products

We make reasonable efforts to accurately display product descriptions, photographs, colors, sizes, materials, pricing, and availability.

Actual product colors may vary slightly depending on lighting, photography, screen settings, and device displays.

For handcrafted, embroidered, embellished, and artisan products, minor variations may occur because of the nature of the production process.

3. Prices

Prices shown on Petrichor.pk are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Petrichor reserves the right to update prices at any time.

The price applicable to an order will normally be the price displayed when the order is successfully placed.

4. Orders

An order is considered received when the customer successfully completes the checkout process.

We reserve the right to cancel or decline an order where necessary, including situations involving:

• Incorrect pricing.
• Product unavailability.
• Payment failure.
• Suspected fraudulent activity.
• Incorrect customer information.
• Technical or inventory errors.

If payment has already been collected for an order that we cancel, the appropriate amount will be refunded.

5. Payments

Available payment methods may be displayed during checkout.

Online payments may be processed through third-party payment gateways and financial institutions.

Customers must provide accurate billing and payment information.

Petrichor does not control delays caused by banks, payment networks, or third-party payment providers.

6. Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address.

Estimated delivery times are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Remote delivery locations
• Customer availability
• Events outside our reasonable control

Customers should inspect packages and products after delivery.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Customers should review that policy before making a purchase.

8. Customized and Made-to-Order Products

Certain Petrichor products may be:

• Customized
• Made to order
• Made according to customer measurements
• Specifically altered at the customer’s request

Customers are responsible for providing accurate measurements and customization information.

Once customization or production has started, such orders may not be eligible for cancellation, exchange, or return except where the item supplied is defective or materially different from the agreed order.

9. Product Availability

All orders are subject to availability.

Adding an item to a cart does not guarantee that the item will remain available until checkout is completed.

10. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You should notify us if you believe your account has been accessed without authorization.

11. Intellectual Property

Unless otherwise stated, the content available on Petrichor.pk, including:

• Brand names
• Logos
• Graphics
• Product photography
• Product descriptions
• Website designs
• Written content

belongs to Petrichor or is used with appropriate permission.

Such material may not be reproduced or commercially used without authorization.

12. Promotions and Discounts

Promotional offers may have specific:

• Start and end dates
• Eligibility requirements
• Product restrictions
• Discount limits

Petrichor may modify or end promotions where permitted.

13. Limitation of Liability

To the extent permitted by applicable law, Petrichor will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude rights or obligations that cannot legally be excluded.

14. Third-Party Services

Our website may use third-party services including:

• Payment gateways
• Courier companies
• Hosting services
• Analytics providers
• Communication services

These third parties may operate under their own terms and privacy policies.

15. Changes to These Terms

We may update these Terms & Conditions when necessary.

The latest version will be published on Petrichor.pk with its updated date.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan.

17. Contact Information

For questions relating to these Terms:

PETRICHOR REPERTOIRE (PRIVATE) LIMITED
Website: Petrichor.pk
Email: support@petrichor.pk
Phone: +92 313 898 2200
Address: 481/4, Samran Street, New Shadab Colony, MDA chowk, Multan

Last updated: 2 October 2026